The task is to create a compact and efficient management system

UZBEKISTAN, August 4 – On August 4, President of the Republic of Uzbekistan Shavkat Mirziyoyev chaired a meeting on civil service reform and improving management efficiency.

This is a logical continuation of the administrative reform carried out in recent years. Thanks to the course given by the President, the civil servants have become much closer to the citizens. Systems of dialogue with the population, distribution of part of the budgetary funds on the basis of the initiatives of the population, work within the framework of the mahallas have been put in place. Appropriate conditions have been created for the effective work of officials.

In his speech at the joint meeting of the Chambers of the Oliy Majlis, the Head of State noted that “the next important task is to create a compact and efficient management system focused on the needs of citizens by transforming the agencies power stations”.

The state civil service employs 118,000 people. However, the civil service has not yet become a system that meets the expectations of citizens.

For example, last year, people’s reception desks received 25,000 complaints about the incompetence and irresponsibility of employees of ministries and agencies, 7,000 complaints about their lack of communication culture.

Some civil servants do not cope with their tasks due to the absence of a comprehensive system of skills identification, training and performance improvement. In general, the absence of a system for selecting, training and motivating leadership remains one of the main reasons for the poor quality of management.

The Law “On State Civil Service” was drafted after two years of development with the participation of domestic and foreign experts, based on in-depth discussion.

Priority tasks faced by state bodies based on the requirements of this law were defined at the meeting.

First of all, an open and transparent system of recruitment into state bodies will be put in place. To achieve this, by the end of the year, all vacancies will be posted on a single open electronic platform. The requirement to provide 16 pieces to participate in the competition for a vacancy will be removed. All processes will be transferred in electronic form. The candidate’s knowledge, experience and potential will be assessed through an open competition.

This system has been tested on an experimental basis in the Samarkand region and with the State Tax Committee. At the meeting, officials talked about the results of the experiment. It was noted that each ministry and hokimiyat should start the selection of personnel for higher education institutions.

A selection program for young specialists will be announced to establish systematic work in this direction. Talented graduate students will be selected under the program. They will complete an internship in the system of ministries and hokimiyats, and after the training, they will be hired. The program will also cover young people studying abroad.

As the analysis showed, 40 percent of departmental central office heads did not work at the district level, and 60 percent of district-level heads had no experience working in regional or republican agencies.

Therefore, the President stressed the need to pay special attention to the promotion of personnel in the service according to the principle of “mahalla at the republican level”.

From November 1, the old-fashioned CV will be abolished and a system for evaluating an employee’s qualifications and achievements based on advanced technologies will be used. No one can occupy a leadership position by chance.

A pool of potential personnel for leadership positions at district and city level will also be created, which will be replenished among the assistants of hokims and youth workers in the mahallas. Depending on their competence, targeted qualification courses will be organized for them.

The Civil Service Development Agency, the Agency for Youth Affairs have been tasked with implementing the “100 Advanced Leaders” program in collaboration with the Vatandoshlar Foundation. Under this program, 100 promising young professionals will be selected every two years from among civil servants, active entrepreneurs and compatriots abroad.

As is known, the principle of “person – society – state” in Uzbekistan is the priority. Measures are taken to make people feel comfortable in all areas. In particular, it has become much easier to obtain licenses, order services, submit documents to various authorities and use payment systems.

But many areas remain bureaucratized. For example, to receive a grant, submissions are required from an average of 10 departments and agencies. Connecting to electricity networks is associated with additional costs and paperwork. In medicine, it is not clear to citizens which service is free or paid, there is no clear system for calculating and delivering state drugs. Many processes are inconvenient for the population and contractors in construction, transport, communal services, standardization and quarantine.

Therefore, the Prime Minister was instructed to make service processes in each ministry and hokimiyat understandable and convenient, in order to reduce unnecessary costs and documents.

“The main requirement is people’s satisfaction,” Shavkat Mirziyoyev said.

There is a growing desire among our people to actively participate in the development of the country, the improvement of the mahalla. For example, thanks to the Open Budget portal, citizens’ initiatives come to life. In the first half of this year, more than 2,000 such projects were launched. More importantly, people are aware of their involvement and use the built infrastructure cautiously.

It is planned to allocate an additional UZS 1 trillion to such projects over the next six months. As a result, those responsible were tasked with expanding the budgeting scope of the initiative.

As the private sector grows in the economy, the need for skilled labor increases. In this competitive market, the public service must also be attractive.

Therefore, the President pointed out that safeguards for the activities of civil servants would also be strengthened.

Next year it is planned to introduce a system of incentives based on the experience, qualifications and performance of the employee. Their life and health will be provided by the state. Civil servants who discharge their duties honestly and conscientiously will be guaranteed a decent life in their old age.

The issue of training and development of civil servants was also addressed.

So far, only 20% of civil servants have undergone advanced training. The quality of teaching does not meet the requirements.

In this regard, the importance of creating joint educational programs with foreign training centers was noted. Instructions were given to review the activities of 110 training centers in the ministry system, update curricula and methods and involve qualified specialists in training.

Reports from the Prime Minister and his deputies, heads of industries and regions, foreign partners were heard.